Sydney-based
Local support for Sydney businesses and professional practices.
Managed IT for Sydney businesses
One team owns your IT.
Crypton takes responsibility for support, protection and recovery, so your team can keep working and knows who responds.
Real industry work
Experience across legal practices, medical centres and growing businesses.
One support path
Support, protection and recovery owned through one relationship.
What changes when one team owns it.
Your team can work, your information is protected and you know who responds.
- 01
Your team can work.
People get help with computers, Microsoft 365 and the systems they use every day.
- 02
Your information is protected.
Common risks are checked, priorities are clear and one team owns the follow-through.
- 03
You know who responds.
Support, security, backup and recovery do not bounce between providers.
A medical centre in South Sydney
Best Practice eRx, phones, internet and billing stopped.
A medical centre in South Sydney lost the systems reception and doctors needed. New doctors were also waiting for access before they could start work.
Best Practice eRx was down while new doctors waited for access and staff could not restore from backup.
Practice manager
Phones and internet were down. Billing and Best Practice eRx had stopped. The team did not know how to restore from backup or give the new doctors access to start work.
What is different now
Crypton restored phones, internet and billing, brought Best Practice eRx back, checked the recovery path and completed the stalled doctor onboarding. The centre now has one team responsible for the systems it relies on.
View the medical-centre case studyAccounting practice
An accounting practice needed staff working from home without losing access to tax and payroll work.
During COVID, Crypton set up secure access, standardised the computers used from home and gave staff one support path. The practice stayed fully remote and retained part-time staff who could keep working while caring for their families.
View the accounting-practice case studyWhat Crypton takes responsibility for.
Daily help and planned changes stay with one accountable provider.
Keep working
Day-to-day help for staff, computers, Microsoft 365 and business applications.
- Helpdesk and user support
- Computers and devices
- Microsoft 365 and suppliers
Protect information
Practical protection for accounts, email, devices and business information.
- Microsoft 365 security
- Email and device protection
- Common risk priorities
Recover clearly
Backups and recovery steps are known before something goes wrong.
- Backup monitoring
- Restore checks
- Recovery planning
Improve sensibly
Projects and changes are scoped around the work your team needs to do.
- Cloud and network changes
- Phones and business systems
- Automation and AI work
A calm handover from your current provider.
Crypton confirms what matters, coordinates the change and gives your team one place for help.
Tell us what is not working.
Start with the practical problems your team is experiencing now.
Confirm what matters.
We check access, suppliers, backups and who is responsible for each system.
Agree what moves first.
We set priorities together and confirm what can wait.
Give the team one place for help.
Staff know who to contact while Crypton coordinates the work behind the scenes.
When IT stops, your team feels it.
A lawyer misses a deadline. Reception cannot see the next patient. We start with the work that has to keep moving.
Law firms
A lawyer cannot open the matter file.
The deadline is close. The practice manager needs one person to take the call and own the problem.
Medical centres
Phones stop while patients are waiting.
Reception needs someone who can take the first call and coordinate the fix.
Accounting practices
The team loses access before a deadline.
Everyone waits while the practice manager chases support.
Not sure where to start?
Use a short check to choose the first conversation. Results are based on your answers and are not an audit.
Microsoft 365
Microsoft Copilot for Finance: Revolutionising Financial Management with AI
What finance teams should know about Microsoft's Finance Agent, where it can help, and what to confirm before connecting it to business data.
Technology change
The Hidden Costs of Ignoring Tech Training and Change Management
Why useful technology still fails when people are not shown how it fits their work, and what to put in place before the next rollout.
Security
Modern Cloud Security Controls: Safeguarding Law Firms' Digital Workspaces
A concise guide to the Microsoft 365 security checks that help a law firm protect client information and keep working when something goes wrong.
Tell us what's going on.
Share the practical details. We will review them during business hours and confirm the next step.
Do not include passwords, client names, patient names or confidential documents.
Your enquiry is sent through Crypton's Jotform and reviewed by our team during business hours.